We ship solely from our facility in rural Hancock, Maine. Typically orders placed Monday-Thursday will process in one to two business days. Typically orders placed Friday-Sunday will process the following Monday/Tuesday. Generally you will receive your order 3-8 business days after?processing?for most deliveries in the U.S. ?Email will be sent containing your shipment tracking number as soon as your package leaves our warehouse. Below is a UPS ground shipment map that shows estimated delivery times?from our location.? Shipments generally leave our facility by 2pm Monday - Friday.?
Order changes will result in our cancelling your original order and you placing a new order. This must be done within 24 hrs or less of the original order.
Holidays or Mother Nature may delay shipments.
What carrier do you use for shipping?
We ship UPS or USPS at our discretion,?offering both package tracking and reliable delivery. We MUST have a street address to ship UPS. PO Boxes default ship to USPS.? Please email us a note, including your name and order number, if your location requires one type of shipping.
We offer free shipping within the contiguous?United States on orders over $50.00!
We require an order minimum of $15.00 and a $10.00 flat rate for any order under $50.00
Where do you ship?
We ship?to every US state and?Canada.?We do not ship internationally (other than to Canada).
Shipping to Alaska, Hawaii & Puerto Rico:
There will be a $10.00 shipping and handling fee for orders outside on the contiguous US.? We usually ship US Postal Service for deliveries to Alaska, Hawaii and Puerto Rico (& Military bases). All orders have a $15.00 minimum.
Shipping to Canada:
There will be a $25.00 shipping and handling fee for all orders to Canada. All orders have a $15.00 order minimum.
Please understand once an item is shipped it is the responsibility of the USPS or UPS to deliver packages on time and without damage. Please review USPS or UPS shipping policy.?
Shipping internationally by a freight forwarder:
Maine Coast Sea Vegetables will not be responsible for damage or loss that occurs to orders after they are received and shipped to the end customer by a freight forwarder. MCSV will only be able to provide a replacement of, or refund for, any goods delivered to a freight forwarder, but not beyond.
We use environmentally friendly materials, such as recycled craft packing paper and reusable cardboard boxes.
For any other?shipping questions: Email firstname.lastname@example.org or call 207-412-0094 and use option 8 once you get the auto attendant. (There is usually someone in the department from Monday–Friday, 10 AM–2 PM EST). Generally shipments leave our facility by 2 PM.
Our staff strives to make your purchase experience satisfactory. Should any of the following problems arise, contact us within 30 days of purchase (USA only).
For defective packaging, incorrectly shipped product or spoilage (because we're human and do occasionally make mistakes), you will receive a full refund (shipping expense included if applicable), to your credit card or original payment method.
For damaged in transit product (the box is clearly in bad shape). If you did not refuse delivery; then take pictures, keep the packaging and contact the appropriate shipper. Once an item is shipped it is the responsibility of the USPS or UPS to deliver not damaged. Please review USPS or UPS shipping policy.?
Other: based on the situation you may receive a refund for the cost of the?product only, return shipment costs are the responsibility of the customer. Please do not return product packages without authorization.?You must contact us within 30 days of purchase.
We cannot accept a return for an opened bag of product and will only consider refunds or exchanges on a case by case basis.
For MCSV products not purchased directly from us,?please return those to the location originally purchased.
Canada:?Unfortunately we cannot offer returns for items purchased on the web store which have been shipped outside of the United States.
For any other return or refund questions: Email email@example.com or call 207-412-0094 Monday-Friday between 10am & 4pm EST.