Refund policy

Our staff strives to make your purchase experience satisfactory. Should any of the following problems arise, contact us within 30 days of purchase (USA only).

For defective packaging, incorrectly shipped product or spoilage (because we're human and do occasionally make mistakes), you will receive a full refund (shipping expense included if applicable), to your credit card or original payment method.

For damaged in transit product (the box is clearly in bad shape). If you did not refuse delivery; then take pictures, keep the packaging and contact the appropriate shipper. Once an item is shipped it is the responsibility of the USPS or UPS to deliver on time and without damage. Please review USPS or UPS shipping policy.

Other: based on the situation you may receive a refund for the cost of the product only, return shipment costs are the responsibility of the customer. Please do not return product packages without authorization. You must contact us within 30 days of purchase.

We cannot accept a return for an opened bag of product and will only consider refunds or exchanges on a case by case basis.

For MCSV products not purchased directly from us, please return those to the location originally purchased.

Canada: Unfortunately we cannot offer returns for items purchased on the web store which have been shipped outside of the United States.

For any other return or refund questions: Email: info@www.zhengruida.cn or call 207-412-0094 Monday-Friday between 10am & 4pm EST.